At Oxford Wardrobe, we want you to be completely satisfied with your purchase. If you have any questions or concerns about your order, please contact us, and we’ll be happy to assist you.
Eligibility and Timeframe
You may request a return within 30 days of receiving your order. Items must be returned in their original condition, unused, and with all original packaging. We reserve the right to refuse refunds for items that are returned damaged, used, or outside the 30-day window.
Return Shipping Costs
Customers are responsible for covering the cost of return shipping. We recommend using a tracked service to ensure your return is delivered safely.
How to Start a Return
To initiate a return, please contact our customer support team at info@oxfordwardrobe.com. We will provide instructions on how to return your item.
Exchanges for Defective
Items If you receive a damaged or defective item, please contact us at info@oxfordwardrobe.com within 48 hours of receiving your order. Include your order number and clear photos of the issue. We will assess the situation and arrange an exchange or suitable resolution as quickly as possible.
Refund Processing
Once we receive and inspect your return, a refund will be issued to your original payment method. Refunds are typically processed within 5 business days after the item has been received at our warehouse, depending on your bank or card provider.
If you have any questions, feel free to contact us at info@oxfordwardrobe.com or call us on +44 7832 622630.
